Customer Experience During Civil Unrest

This webinar is designed to explore the change in customer behavior as they engage with brands during times of civil unrest. How will retailers need to rethink their service design and training to create an atmosphere that is consistent across the store fleets and overall CX design.

Learning Outcomes:

By the successful completion of this course participants will be able to:

– How to go beyond I&D trainings to develop effective CX design
– Stay true to mission statements and values rooted in inclusivity
– Increase new client acquisition and increase spend among existing clients

SPEAKER

CHRISTOPHER LACY, Assistant Professor, Fashion Management
Parsons School of Design, New York

Full content is available to GRA Members only.